Expect the Best is a 3 year Northwest London Mencaps Innovations project funded by the Department of Health. The consortium is made up of Brent Mencap, Barnet Mencap, Ealing Mencap, Hammersmith and Fulham Mencap and Equal People- Kensington and Chelsea Mencap.
About Expect the Best
Expect the Best is a Quality Checking service aimed to improve the quality of services delivered to people who receive support.
It is a 3 year pilot funded by the Department of Health overseen by 6 local Mencaps and is operating in the Boroughs of Barnet, Brent, Harrow, Hammersmith and Fulham, Kensington and Chelsea and Ealing.
Outline of the project
Expect the Best employ people with Learning Disabilities, other disabilities and carers to Quality Check services that people with Learning Disabilities access.
Quality Checkers are trained to visit organisations and ask people who use the service questions about the quality of care and support they receive.
What will happen?
Trained Quality Checkers will visit the organisation to speak with the people who use the service at a pre-arranged time. Each visit will last between 1-4 hours and the Quality Checkers will ask questions to find out peoples experiences of the support they receive. Expect the Best may conduct a return visit depending on the needs of the people using the service. Where customers may have difficulty communicating, people from their support network may also be consulted.
Following the visit, Expect the Best will provide a verbal and written report and if an action plan is required will come back in 3 months to Quality Check the service again. For quality assurance, Expect the Best will revisit the service in years 2 and 3 of the project.
Why choose Expect the Best?
Having a quality check shows that an organisation is committed to service improvement, and ensures that a platform is being provided for the people who use the service to talk about their experiences.
Expect the Best believe that employing people who have experiences of accessing services is an important and valuable way of ensuring that service users feel able to speak openly about their experiences and help to improve services.